Job Description
Director of First Impressions
Black Label Built – Lincoln, NE
Full-Time | On-Site | Customer-Facing + Marketing Support
About Us:
Black Label Built is Nebraska’s premier outdoor living contractor, designing and building high-end decks, patios, porches, and outdoor environments that elevate the way people live. We're a modern, growing company with a commitment to quality, innovation, and delivering unmatched client experiences from first contact to final walk-through.
Position Overview:
As the Director of First Impressions, you are the face and voice of Black Label Built. This role is much more than reception—it’s a hybrid between administrative excellence, customer care, and digital marketing coordination. You’ll ensure every client interaction, whether in-person, over the phone, or online, is warm, professional, and aligned with our high-end brand.
This position requires a sharp, tech-savvy communicator who thrives in a fast-paced, highly digital environment and is excited to support both office operations and marketing efforts.
Key Responsibilities:
Customer Experience & Office Management
- Greet clients and visitors with professionalism and positivity
- Answer phones, respond to inquiries, and route calls/messages appropriately
- Manage appointment scheduling, reminders, and confirmations using CRM systems
- Support the sales and project management teams with admin tasks and client coordination
- Maintain a clean, welcoming showroom and office environment
Technology & Admin Systems
- Use project management and CRM platforms (e.g., Job Tread, Go High Level, Ninety, Slack) for data entry, file management, and task tracking
- Lead intake specialist, logging incoming leads, following up with leads, scheduling
- Monitor and update internal schedules, calendars, and to-do boards
- Handle tech troubleshooting or liaison with IT support as needed
Social Media & Marketing Support
- Capture behind-the-scenes content from the office, job sites, and client stories
- Help draft, post, and schedule social content on platforms like Instagram, Facebook, and TikTok
- Respond to social media comments and messages professionally and promptly
- Assist the marketing team in coordinating content calendars and ad campaigns
- Support community engagement efforts and client follow-up for reviews
- Facilitate local business engagement with our partners
Qualifications:
- Proven experience in administrative, customer service, or point of contact roles
- Highly comfortable with technology, apps, and cloud-based systems
- Strong written and verbal communication skills
- Confident with social media platforms and basic content creation and posting
- Polished, professional, and friendly demeanor
- Ability to multitask and pivot in a dynamic construction office environment
- Familiarity with design/build, home improvement, or contractor industries is a plus
What We Offer:
- Competitive pay and performance incentives and paid time off
- Opportunity to grow into marketing or client experience roles
- Access to leading software and training in tech systems
- Fun, collaborative team environment
- Contribution to a brand that builds exceptional outdoor living spaces
Ready to be the face of Black Label Built?
Apply today and help us set the tone for an exceptional client experience—online and off.
Application submission requirements:
- Send a short video detailing why you feel you would be the best candidate for the position and how you can help our company grow.
- List relevant work experience on your resume.
Please send submissions to info@blacklabelbuilt.com
Failure to submit a video and list relevant experience on your resume disqualifies you from being considered for the position.