Job Description
Experienced Automotive Service Advisor & Operations Manager
(10+yr exp req)
This is a position for somebody who is hungry to treat a business like they own it. If you're looking for a simple 9-5 job, this is not it.
I'm looking for my "right hand" person to be the tip of the spear in running Bavarian Motor Repairs LLC, one of the best European automotive shops in the DC area. You will be leading in sales, positive customer engagement, and technician productivity. We will be building an incredible future together.
Average sales, communicators, action-takers need not apply.
Bavarian Motor Repairs, LLC – Capitol Heights, MD: 16 years of Exceptional BMW, MINI, Mercedes-Benz and Rolls-Royce Service and Repair. Technicians with incredibly high skill and a "yes" team mentality.
One of the top Euro shops in the DC area, looking to fill a rare opportunity to lead our team as a service advisor.
Does this describe you?
Clients absolutely love you.
You're also a rock star in the eyes of your team members. You're the one people go to when things get "Complicated".
Ability to not just put out fires, but be proactive with providing an exceptional 5-star client experience
Experience presenting and selling $15,000+/day in service and repairs. $4,500 average repair orders, $1,5000 average ticket sales.
A master of communication with emotional intelligence
Experience and skill to successfully running an 8-employee, 200+ hrs/week production shop.
I'm Andrew, the owner of Bavarian Motor Repairs, LLC, located in Capitol Heights, MD.
I've been where you are.
I've worked every position in the industry over the last 26 years.
What makes this position so great?
- First: This is a rare opening due to plans for our current manager/service advisor to retire.
- Second: Competitive pay $95,000–$150,000+ annually, benefits, access to three (3) Ocean City company-owned beach houses, Health, dental, 3% match IRA
- Third: Again, this is a position for somebody who is hungry to treat a business like they own it. If you're looking for a simple 9-5 job, this is not it. I'm looking for my "right hand" person to be the tip of the spear in running this business by leading in sales, customer engagement and technician productivity.
NOTE: If you don't have experience or the skill to running an fast-paced, 10-person, $3MM+ per year revenue shop, please DO NOT apply (you will not be considered).
We are only reviewing candidates with strong customer service experience while meeting company standards for performance.
Your new position will be with Bavarian Motor Repairs, LLC, an industry-leading, professional BMW, Mercedes-Benz, and MINI repair facility located in Capitol Heights, MD. We are seeking a world-class, passionate, and experienced Lead Automotive Service Advisor / Manager to run operations.
What to Expect
- An organized shop with defined roles, task lists, and written examples of how to accomplish them successfully. No more wondering who does what, when, and how—just structure, a standard of excellence, and a clear mission of what success looks like.
- Accountability from every team member is a cornerstone of our daily lives. We lower our defensive walls and come to every discussion with accountability, so our focus is always on solutions. Our shop is aligned and moving in the same direction.
- Clients who love and respect you.
- Technicians and support staff who go out of their way to present pictures/videos of testing and repairs to ensure the best client relationships possible.
- An atmosphere that feels more like a coffee shop, where great people are collaborating on world-class automotive service.
Do the following traits define you?
You're charismatic, an active listener, and task-focused. You reflect on when things go well—or when they’re challenging—and continually look for ways to grow and do better. You connect and bond with people almost instantly, building trust within minutes. You stand out in your role (or goal) of being a Lead Automotive Service Advisor & Shop Manager. You're eager to learn with a team that supports you. You understand that leadership is about helping those around you grow, not micromanaging. You'll join the team in practicing Emotional Intelligence (EQ)—if you aren’t already.
Our mission every day is to Improve, Uplift, and Serve. The goal of this position is to ensure every client understands and feels you are there to guide them to an informed decision. This is not a "sales" job. We are people serving people. We are all hungry to grow as individuals, and we ask that you are, too.
You’ll be working with a group that will provide every opportunity to achieve high sales goals, great client relationships, and a fine-tuned process that can be duplicated daily.
We have an excellent customer base of enthusiastic Mercedes-Benz, Porsche, Audi, BMW, MINI, and Rolls-Royce owners, professional ongoing training, and organized systems and processes to maximize efficiency and provide clarity.
Compensation & Benefits
- Salary: $95,000–$150,000 per year (based on experience) high salary + shop revenue commission
- 5-day workweek, no weekends
- Access to three (3) Ocean City beach houses
- IRA matching
- Health insurance
- Vision insurance
- Dental insurance
- Health savings account (HSA)
- Paid time off
- Employee discount
- Flexible schedule
- Relocation assistance
- Professional development - we attend top leadership and training around the country. (Echelon Front MUSTER, Dale Carnegie, Vision KC, ASTA)
Requirements
- Professional experience, talent and skill running the daily operations and sales for Bavarian Motor Repairs
- Natural leadership skills with strong attention to detail
- Ability to take charge of advisor duties and responsibilities with accountability and effective communication
- Punctual, friendly, and informative communication
- Higher level typing and phone skills
Daily Tasks:
- Estimate service and repair, ensuring accuracy and profitability with a focus on quality, thoroughness, and honesty
- Answer and facilitate customer questions and concerns using expert technical knowledge and professional customer service skills
- Adhere to company policies and standard operating procedures (our Standard of Excellence)
- Analyze and improve current operating procedures
- Remain flexible, anticipate change, and create positive outcomes
Candidate Profile
- Self-motivated
- Confident
- Excellent English grammar, spelling, and typing skills
- Ability to multitask with ease
- Proactive, not reactive
- Energetic with a pleasant demeanor
- Motivated and highly organized
- Excellent communication skills
- Valid driver’s license
Required
- Experience selling high-dollar service, estimated $15,000 in sales a day
- Experience or ability to run an entire shop’s day-to-day operations, 60+ hours of production, $15,000+ daily revenue (estimated $1500 per repair order)
- A hunger and drive to be the best, set records, and build strong relationships
- Minimum 5 years of automotive customer service writing experience
- Current knowledge of automotive systems and parts (BMW, Mercedes-Benz, and MINI preferred)
- Ability to type at an above-average level/speed
- Personal schedule availability and drive to run the daily operations at Bavarian Motor Repairs