As the Automotive Shop Manager, you will oversee all aspects of shop operations, from customer service to workflow management. You will be responsible for managing staff, maintaining quality standards, and driving business performance.
Supervise daily operations of the automotive shop
Schedule and manage technicians and service advisor
Provide excellent customer service and handle escalations
Maintain accurate records of services, inventory, and employee performance
Ensure compliance with safety and environmental regulations
Monitor and improve shop efficiency, productivity, and profitability
Develop and implement shop policies and procedures
Help diagnose vehicles and coordinate jobs with technicians
Order parts and maintain inventory levels
Train and motivate staff
Qualifications
3+ years of experience in automotive repair or shop management
Strong leadership and organizational skills
Excellent communication and customer service abilities
Knowledge of automotive repair procedures and parts
Ability to manage budgets, schedules, and inventory
Proficient with shop management software (e.g., Tekmetric, Mitchell1, Shop-Ware, etc.)
High school diploma or GED required; additional certifications (e.g., ASE) a plus