Job Description
RVW, Inc. is a multidisciplinary firm based in Columbus, Nebraska, offering services in telecommunications engineering, architectural design, electrical power engineering, and telecommunications billing. We deliver innovative, cost-effective solutions with a strong commitment to integrity and client satisfaction. RVW provides a great work environment and excellent benefits, supporting long-term success for both employees and clients.
Position Summary:
We are seeking a detail-oriented and analytical Telecommunications Billing Specialist to join our team. This position is responsible for collecting, validating, and analyzing telecommunications usage data to generate accurate billing statements and internal/external reports. The ideal candidate will be highly organized, confident using custom software tools, and skilled in customer communication and file management.
Key Responsibilities:
- Collect and process telecommunications usage data from multiple systems and sources.
- Generate clear and accurate billing statements using custom software tools.
- Respond to client inquiries related to billing, usage reports, and account activity in a professional and timely manner.
- Prepare periodic and ad-hoc reports for internal departments and external clients.
- Identify billing discrepancies and work with team members and clients to resolve issues.
- Maintain organized digital files and records to support billing and reporting activities.
- Contribute to process improvement initiatives related to billing accuracy and efficiency.
Qualifications:
- High school diploma or equivalent required.
- Attention to detail and ability to meet deadlines consistently.
- Strong verbal and written communication skills.
- Comfort working with custom or proprietary software systems (training provided).
- Excellent organizational and time management abilities.
- Proficient in Microsoft Excel and Word.
- Familiarity with file organization and file transfer protocol (FTP).
- Prior billing or customer service experience is a plus.